frequently asked questions
do you log what i do!?
no. we don't ask for an email or a name and we don't keep ip addresses. we only store what we need to run your account: its balance, servers, ssh keys and support tickets. closed tickets and old payment records are deleted after 30 days, and so are accounts with no balance and no servers.
i lost my account number, can you help?
sadly no. we don't keep the number itself, so there is no way for us to look it up. write it down somewhere safe!
how do i pay?
top up your balance with crypto on the balance page, servers are paid from there. if you care about privacy, monero is the best pick.
do you offer free trials?
no. free servers get abused by bots really fast, and then our addresses end up on blocklists, which is bad for everyone.
is traffic limited?
nope, traffic is unmetered. every server gets a 1 gbit/s port.
what happens when my balance runs out?
servers renew one day before they expire. if there isn't enough balance by then, the server is stopped and deleted 3 days later, unless you top up before that.
can i get a refund?
when you delete a server, the days you didn't use go back to your balance. balance can't be paid out though.
what am i not allowed to do?
spam, attacks, port scans, malware, botnets and child sexual abuse material are not allowed, and outgoing mail ports are blocked. servers used for any of this get suspended without a refund.
how do i contact you?
open a ticket from your account and we'll get back to you. making an account is free.